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1800 696 347
1300 937 187
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Speak with one of our Experts
1800 696 347
1300 937 187

NDIS Support Coordination

Support Coordination with MyIntegra helps you get the most out of your NDIS plan.

Support that works for you

With MyIntegra, you don’t have to navigate the NDIS alone. Our experienced Support Coordinators take the time to understand your goals, your needs and your preferences, then help you connect to the right local services to achieve your goals and move forward with confidence.
Mother hugging son with disability while learning at home - Support Coordination
NDIS plan management find the right services

Looking for a Support Coordinator?

Managing your supports shouldn’t feel like a full-time job. That’s why our Support Coordinators focus on reducing complexity and making sure your supports are working for you.

We’ll help you understand your NDIS plan, coordinate your supports and build your confidence to make informed decisions about your care.

At every step we are focused on delivering support that helps you feel confident, in control and connected.

If Support Coordination is included in your plan, we’re ready to get started.

Why choose MyIntegra?

When you choose MyIntegra, you’re supported by one of Australia’s largest providers of Support Coordination.

We have seven teams working across Australia, giving you access to a wide network of local expertise backed by national strength. Our size means we have the systems, processes and experience to deliver consistent quality, no matter where you live.

Here’s what sets us apart:

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Support you can trust
We’re trusted by thousands of participants, families and providers through our Support Coordination and Plan Management services to help understand and navigate the NDIS with confidence.
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Local knowledge
Our Coordinators live and work in the communities they service, supported by a national network of resources and relationships.
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Experienced professionals
Our team has deep knowledge of the NDIS and disability sector. With strong systems and a supervision model that aims to keeps service quality consistently high, you can feel confident your Support Coordinator is well-trained, supported and accountable.
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Personalised approach
We don’t just coordinate services – we work alongside you and your support network to build confidence, solve problems and make sure your supports are working for you. Because when your support network is strong, so are you.
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Strong stakeholder relationships
We have strong, established relationships with the NDIA and providers nationally, giving you more choice and timely access to the right supports.
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Quality you can count on
As a NDIS registered provider, we meet and exceed NDIS standards. As an ISO 9001 accredited organisation, our services are regularly audited to ensure high quality and security
What support from us looks like
support coordinator assisting a child to water a plant
Getting started with Support Coordination

We'll begin by:

  • Working closely with you to understand your plan
  • Breaking down your goals and specific needs in detail
  • Mapping out your NDIS journey
  • Guiding you in selecting localised supports
  • Negotiating service agreements between you and your providers
  • Reviewing your support services to make sure they are working well
Ongoing support you can
count on

We’ll stay by your side with:

  • Regular check-ins to ensure your supports are working well
  • Help resolving issues with services or funding
  • Preparation for plan reviews
  • Help using the NDIS portal
  • Capacity building so you can manage your plan more independently over time
Who is eligible and how is it funded?

Support Coordination is not included in every NDIS plan. It is funded under the Capacity Building Budget.

If Support Coordination is already funded in your plan, you can get started straight away. If not, and you think you might be eligible, chat to your Local Area Coordinator or planner.

You may be eligible to have funding for Support Coordination included in your plan if you:

  • Are new to the NDIS and need support getting started
  • Require help coordinating multiple services
  • Want to build the skills and confidence to manage your plan
  • Need guidance understanding and using your funding
Specialist Support Coordination Level 3 Services

Level 3 Specialist Support Coordination Services

At MyIntegra our Level 3 Specialist Support Coordinators go beyond standard support.

With years of experience and a deep knowledge of the disability sector, we help participants with complex needs live safer more independent lives.

Getting started is easy

If you have funding for Support Coordination in your NDIS plan, you can sign up online in under five minutes or call us on 1300 937 187.

Need Plan Management too?

Many people choose to pair MyIntegra Support Coordination with MyIntegra Plan Management. We’ll help you pay invoices, track your budgets and give you clear up to date information about your funding so you can focus on what matters most.

Hear from our participants
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Helping you live the life you want

We’re here to make things easier. Our NDIS Plan Management service can work with your support coordinator to help take care of the paperwork, pay invoices on time, and give practical advice and assistance to ensure your NDIS plan works best for you.

MyIntegra plan management services
Frequently asked questions
What is Support Coordination?

NDIS Support Coordination is a service offered under the National Disability Insurance Scheme (NDIS) in Australia. It is designed to assist individuals with disabilities to implement their NDIS plans to achieve their goals and maximise their plan's benefits.

Support Coordination involves working closely with a Support Coordinator, who can provide guidance, information, and practical assistance to you. The main objective of NDIS Support Coordination is to help you understand your NDIS plan, connect with appropriate service providers, and coordinate supports and services to ensure that your individual needs and goals are met.

What are the three levels of Support Coordination

The NDIS recognises three levels of Support Coordination to assist participants in implementing their NDIS plans and achieving their goals. These levels are designed to cater to different needs and complexities. The three levels of Support Coordination are:

  • Level 1 Support connection: This low level of support builds your ability to connect with informal and funded supports.
  • Level 2 Coordination of supports:This medium level of support assists you to build the skills you need to understand, implement, and use your plan.
  • Level 3 Specialist support coordination: This is a higher level of support may be funded for people whose situations are more complex and who need specialist support.
How do I get Support Coordination in my NDIS plan?

If you don't already have funding set aside for an NDIS Support Coordinator, you'll need to explain to the NDIS why you need one. Some key reasons could be that you're going through a major life change, you don't have a support network that can help, or this is your first NDIS plan.

There are three levels of NDIS Support Coordination available, which you will discuss at the initial planning meeting. Your local area coordinator (LAC) will help determine what you're eligible for.

If you already have Support Coordination included you’ll find one of these codes in your NDIS plan:

  • Level 1: Support connection 07_001_0106_8_3
  • Level 2: Coordination of supports 07_002_0106_8_3
  • Level 3: Specialist support coordination 07_004_0132_8_3
How do I switch to MyIntegra Support Coordination?

Not all Support Coordinators are the same and you have your individual needs. You should find a Support Coordinator that suits your goals, depending on what’s most important to you.

As an NDIS participant, you can switch Support Coordinators at any point in your NDIS plan. If your current Support Coordinator isn't meeting your expectations, you might want to make a change.

MyIntegra makes switching easy, so there are no gaps in your support. Simply contact our team on 1300 937 187 to let us know you want to make the switch. We will then guide you through the transition process and ensure no disruptions to your service. We'll also contact all your service providers to let them know we are now your Support Coordination contact.

Do I need to tell the NDIS or my Local Area Coordinator (LAC) if I change support coordinators?

If you’ve used a Support Coordinator in your current plan, then you already have funding for Support Coordination. You don’t need to contact the NDIS or your LAC, as there’s nothing they need to update or amend. It’s as simple as choosing the NDIS Support Coordination provider that you want to use.

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